Política de reembolso

Returns, Damage and Replacement Policy

General returns

Because our pieces are specialty products, we generally do not accept returns or exchanges for a change of mind, personal preference or an incorrect selection, except where applicable consumer law provides a right of withdrawal or another remedy.

EU customers — right of withdrawal

If you are a consumer in the European Union, you may withdraw from an eligible online purchase without giving a reason within 14 days after the last item in your order is delivered. You may also tell us that you wish to withdraw before delivery. If the deadline falls on a weekend or public holiday, it extends to the next working day.

To exercise this right, use the return or cancellation option in your account and orders, or email support@detkronix.com with your name, order number and a clear statement that you wish to withdraw. We will confirm your request by email and provide return instructions. Please do not send items back before receiving those instructions.

For a withdrawal because you changed your mind, you are responsible for the direct cost of return postage and packaging. We will refund the item price and the original standard delivery charge, if paid. If you chose a more expensive expedited delivery option, the extra amount above standard delivery is not refunded. We will issue the refund to your original payment method within 14 days after receiving your withdrawal notice; we may wait until we receive the goods or evidence that you sent them back.

Statutory exceptions may apply to goods made to your specifications or clearly personalized. A product being handmade does not by itself remove the right of withdrawal. This section does not limit rights relating to damaged, faulty or non-conforming goods.

Items damaged on arrival

If your order arrives broken or damaged, please photograph or record a video of the item and packaging, then contact support@detkronix.com as soon as possible. Include your order number and the photos or video so our team can review the damage.

After the damage is verified, DETKRONIX will provide one complimentary replacement for the affected item. You will not be charged for the replacement or its shipment.

How to contact us

Email support@detkronix.com with your order number and supporting photos or video for a damage claim. We will review the information and provide the next steps.